What are cookies and why do we use them?

In compliance with the provisions of Article 22.2 of the Law on Information Society Services and Electronic Commerce (known by its Spanish initials, LSSI) and in accordance with the EU Cookie Directive (2009/136/CE), TOR global Travel (TGT) is hereby informing you that this Website permits the use of cookies. Cookies are small data files that websites like TGT send to your browser, allowing us to «remember» information concerning your last visit, your preferences and your browsing habits. This helps us facilitate browsing and increase the user-friendliness of our site, i.e. they help us improve your experience when exploring TGT

To give you a few examples, cookies «remind» us of such basic and useful information as your user name and password so you can log on to the site automatically without having to re-enter them, your default browser language and the most popular destinations for tourists with search criteria similar to yours, as well as such important information as that which enables us to display advertisements in accordance with your browsing habits so they will correspond as closely as possible to your interests.

You can rest assured that the cookies used on this Website are only associated with an anonymous user and that user’s computer, without providing any of the user’s personal information.

Many of the cookies we use are exempt from obligatory disclosure, as the AEPD (Spanish Data Protection Agency) considers them to be «»essential»» (for example, the user login cookies that enable you to avoid filling out online forms in every website you visit). However, in the case of other types, it is important for you to be well-informed, which is why you should read this information. Nevertheless, we are fully committed to our clients: if you have any questions or concerns after reading this information, please do not hesitate to write to us and we will respond as quickly as possible. You can contact us by mail at Calle Gran Vía No. 22 4th right Madrid, Spain, by fax at 902196339, or by email at customerservice@onlinetravel.es

If you still have questions concerning cookies, you can also access the following link to the Inteactive Advertising Bureau: http://www.iab.net/.

What types of cookies might you find on TGT?

First, we need to inform you about the various types of cookies. You should bear in mind that on TGT, you may find both our own cookies, set by us, and third-party cookies, set by our partners, providers and collaborators, which enable you, for example, to interact with any advertising you may find on our Website. There are also session cookies and tracking cookies. The former compile and store data while you are on the website (for example, your shopping cart), and the latter enable data to be stored and remain accessible for a longer period of time.

According to the purpose for which they collect data, on TGT, you may find the following types of cookies:

  1. Essential or authentication cookies: Without these, we would not be able to work together, and you would not be able to access all of the features of our Website. They enable you to navigate the Website and use the various features and services it contains, for example, controlling data traffic and communication, identifying the session, entering areas with restricted access, remembering the products and services contained in an order, completing the purchasing process, applying to register for or participate in in an event, using security features during browsing and storing audio or video broadcast content. Without cookies, we would have no way of knowing what services you have already selected when choosing others (they improve your experience on our Website, for example, by helping us remember that you have already chosen a flight while you’re looking for hotels so that you do not have to pay for each service separately).
  2. Analytics cookies: These cookies, which may be managed by us or by third parties, allow us to quantify the number of users and thus perform statistical measurements and analysis of your use of the offered services: they enable us to understand how you interact with our Website and determine which content and advertising campaigns appeal to you the most. In short, they guide us in providing content that truly interests you and in making that content as accessible to you as possible. To do this, we analyse your navigation of our Webpage with the goal of improving the selection of products and services we offer you.
  3. Advertising cookies: These cookies, which may be managed by us or by third parties, allow us to manage the advertisements in TGT as effectively as possible, adapting the advertising content to the services you request or to your usage of our Webpage. To do this, we may analyse your web browsing habits and show you advertisements related to your navigation profile.
  4. Social network cookies: These are a type of authentication cookie that enables you to share our content through the social networks you belong to. They are managed directly by the selected social network, and without them, it would be impossible to share the information we show you with your friends and acquaintances.
  5. Behavioural advertising cookies: These cookies enable storing information on users’ activity throughout a single browsing session, presenting advertisements that are directly related to their interests or to the searches they have previously performed on other websites.
Name of the cookieWho manages the cookie?Description of the cookieExpirationType of cookie
basic_htmlTGTNecessary for the correct functioning of the websiteEnd of sessionAuthentication cookie
info_localizacionTGTUser preferences (language, currency, etc.)15 daysAuthentication cookie
olt_prefTGTUser preferences (language, currency, etc.)45 daysAuthentication cookie
iphone_nativeTGTIdentifies the iPhone deviceEnd of sessionAuthentication cookie
brandTGTNecessary for the correct functioning of the websiteEnd of sessionAuthentication cookie
mobile_versionTGTIdentifies whether it is a mobile deviceEnd of sessionAuthentication cookie
PHPSESSIDTGTNecessary for the correct functioning of the websiteEnd of sessionAuthentication cookie
refTGTIt identifies the page from which the visitor accessed the website.15 daysAuthentication cookie
remiteTGTEnables identifying whether the user has accessed the site directly or through a link from another site.45 daysAuthentication cookie
remite_travelTGTEnables identifying whether the user has accessed the site directly or through a link from another site.End of sessionAuthentication cookie
whereTGTNecessary for the correct functioning of the websiteEnd of sessionAuthentication cookie
cookie_informationTGTRecords whether the cookie policy popup has been shown to the user.365 daysAuthentication cookie
searcher_dataTGTDetails of the last search performedEnd of sessionAuthentication cookie
searchTGTDetails of the last search performed7 daysAuthentication cookie
transitionTGTReservation system setting30 daysAuthentication cookie
expoptTGTThis cookie is used to perform A/B tracking to compare the results achieved using different creative/content.2 daysAuthentication cookie
cosmosTGTStores user segmentation information.45 daysAuthentication cookie
uniqueCookieTGTUser language preference1 monthsAuthentication cookie
PLAY_LANGTGTUser language preference1 monthsAuthentication cookie
tracking_statisticsTGTAuthentication cookie for login functionEnd of sessionAuthentication cookie
uTGTAuthentication cookie for «Remember me» function at login1 monthsAuthentication cookie
mkt_prefTGTUser follow-up and actions up to the reservation process45 daysAuthentication cookie
transport_flightTGTDetails of the last search performed7 daysAuthentication cookie
transport_trainTGTDetails of the last search performed8 daysAuthentication cookie
transport_and_hotelTGTDetails of the last search performed7 daysAuthentication cookie
hotels_notificationsTGTInternal webpage configurationEnd of sessionAuthentication cookie
SSLBTGTNecessary for the correct functioning of the websiteEnd of sessionAuthentication cookie
uidTGTIdentifies the user anonymouslyEnd of sessionAuthentication cookie
book_dataTGTThis will speed up the reservation process in the event of an error.End of sessionAuthentication cookie
*GoogleFor more information on these cookies, visit http://www.google.com/policies/technologies/ads/ y https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usageAnalytics cookie / Authentication cookie / Behavioural advertising cookie
*TripAdvisorFor more information on these cookies, visit https://www.tripadvisor.comAuthentication cookie / Behavioural advertising cookie

How to enable, disable or delete cookies

You should bear in mind that if cookies are not enabled in your browser, the navigability and, in short, your experience on GTB may not be as good as we have intended. In fact, if you decide to block all cookies (including the essential/authorization cookies mentioned above), you may not be able to access some of our content or use some of our features (e.g. the shopping cart) that require the use of cookies.

In any case, enabling, disabling or deleting cookies in your browser is easy. Let’s look at the most common browser types:

The only way to withdraw your consent once you have given it is by deleting the cookies that have already been downloaded. To do this, follow the instructions above. There are also tools that can help you detect and disable cookies in each website you visit. One of these is «Ghostery».